In July 2025, HMRC launched its Transformation Roadmap – an ambitious plan to become a digital-first organisation by 2030, with 90% of customer interactions taking place online. Right now, that figure sits at around 76%, so the next few years will see a big push to move services online.
The focus is on automating tax processes wherever possible and offering more self-serve digital options across different tax regimes.
What this means in practice
HMRC estimates the shift will save £50 million a year, largely by moving customer letters and reminders online and reducing paper correspondence by 2028/29. Paper post will still be available for critical communications and for those who are digitally excluded.
The roadmap includes set timescales and HMRC will report regularly on progress. Some of the changes are already in motion this tax year, including:
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Improving the Self Assessment registration service and making it easier for customers to exit the system if they no longer need to file.
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A new option for employed parents who become liable for the High Income Child Benefit Charge to pay it directly via their tax code instead of registering for Self Assessment.
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An enhanced reward scheme for informants, aimed at uncovering serious non-compliance in large corporates, wealthy individuals, offshore cases, and avoidance schemes.
Looking further ahead
Planned improvements over the next few years include:
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From April 2026 – pre-populating Self Assessment tax returns with Child Benefit data.
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From 2027/28 – digitising the inheritance tax service.
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Simplifying payments and refunds, including direct bank repayments and easier National Insurance contribution refunds.
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Creating a Single Customer Account to give taxpayers one unified view of their income and tax position.
One final announcement…
For many businesses, this will be the most welcome news from the update: HMRC has confirmed that Making Tax Digital for Corporation Tax will not be implemented.
At A&C Chartered Accountants, we’ll be keeping a close eye on HMRC’s progress and what each change will mean for our clients. As more services move online, we can help you set up the right digital systems, guide you through new processes, and ensure you’re making the most of the digital tax tools available.
If you’d like to discuss how these changes could affect you or your business, get in touch with our team today.